Upon clicking “Place Order” in the app, you have the right to cancel the order as long as it’s not accepted by the restaurant / vendors from “My order” page on our app. But once the status “Order is out for delivery” has been updated on your app, you will not be able to cancel the order.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
We reserve the sole right to cancel your order in the event of any of the following circumstances:
- If the designated address falls outside the delivery zone offered by us;
- Failure to contact you by phone or email at the time of confirming the order booking;
- Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
- Unavailability of all the items ordered by you at the time of booking the order; or